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FttH/FttB Fibre 2018-05-13T16:39:13+02:00

WHY CHOOSE OPTIC FIBRE?

Fibre Optics is the fastest and most reliable form of internet connection on the market today. This means that whether you are streaming a movie on Netflix or video chatting with family in Australia or England your connection will be seamless and lightning fast with speeds up to 10Gbps.

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Frequently Asked Questions

Okay, I’m interested! How does the process work? 2018-03-27T21:00:58+02:00

Okay, I’m interested! How does the process work?
Once you contact us we must first do a software feasibility test. This will determine whether we have line of site between one of our high-sites and your premises. If we receive a positive result from the software we will have to do a onsite visit at your premises. We will then again confirm whether we have line off site and determine installation requirements. Once we can confirm everything is in order we will send you a subscriber contract. We will then secure a installation date as soon as we receive the completed subscriber contract back.
On the installation date our team will arrive at your premises and complete the installation. Upon completion we will require you to sign-off that the work is completed and you are satisfied with the workmanship.We will then send you an invoice for the installation fee and the pro rata amount for the remainder of the month. If you requested a router from Bioniq this will also be included in the invoice. As soon as we receive the proof of payment we will activate your subscription within the hour.
If you have any questions regarding the process please feel free to Contact Us.

Okay, I’m interested! How does the process work?
Once you contact us we must first do a software feasibility test. This will determine whether we have line of site between one of our high-sites and your premises. If we receive a positive result from the software we will have to do a onsite visit at your premises. We will then again confirm whether we have line off site and determine installation requirements. Once we can confirm everything is in order we will send you a subscriber contract. We will then secure a installation date as soon as we receive the completed subscriber contract back.
On the installation date our team will arrive at your premises and complete the installation. Upon completion we will require you to sign-off that the work is completed and you are satisfied with the workmanship.We will then send you an invoice for the installation fee and the pro rata amount for the remainder of the month. If you requested a router from Bioniq this will also be included in the invoice. As soon as we receive the proof of payment we will activate your subscription within the hour.
If you have any questions regarding the process please feel free to Contact Us.

What is a “Best Effort” Service? 2018-03-27T20:56:03+02:00

What is a “Best Effort” Service?
During peak hours there is a higher demand for internet usage and it might not always be possible to reach your full package speed. We make the best possible effort to ensure you get the maximum possible line speed at all times.

What is a “Best Effort” Service?
During peak hours there is a higher demand for internet usage and it might not always be possible to reach your full package speed. We make the best possible effort to ensure you get the maximum possible line speed at all times.

Can I share a package with my Neighbour? 2018-03-27T20:55:20+02:00

Can I share a package with my Neighbour?
Preferably not! But it is a possibility if a agreement can be made between the two parties. But this has a downside as well. Extensive bandwidth usage by one of the parties will result in limited bandwidth availability for the other. Bioniq can not be held responsibile in the case that this may occur.

Can I share a package with my Neighbour?
Preferably not! But it is a possibility if a agreement can be made between the two parties. But this has a downside as well. Extensive bandwidth usage by one of the parties will result in limited bandwidth availability for the other. Bioniq can not be held responsibile in the case that this may occur.

Can I use my existing equipment? 2018-03-27T20:54:42+02:00

Can I use my existing equipment?
Preferably not! To ensure our customers get the very best out of our services we only use spesific carrier grade spec equipment. We prefer to only use MikroTik Routers but other routers can also be used. Unfortunately if you supply the router it will not be supported by our quality checks and/or security risks that may occur from inside your network. We also provide a fully managed router service when you install one of our MikroTik routers.

Can I use my existing equipment?
Preferably not! To ensure our customers get the very best out of our services we only use spesific carrier grade spec equipment. We prefer to only use MikroTik Routers but other routers can also be used. Unfortunately if you supply the router it will not be supported by our quality checks and/or security risks that may occur from inside your network. We also provide a fully managed router service when you install one of our MikroTik routers.

Will I need insurance for the equipment? 2018-03-27T20:53:33+02:00

Will I need insurance for the equipment?
Yes, it is compolsary to have all the Bioniq equipment on your premises covered. This can be done through your own insurance company or you can signup for BioInsure which is one of our add-on professional services. BioInsure will cover all the equipment we have installed not including routers that was supplied by the client. BioInsure will also not cover damage to other electronics due to any surges, while it was connected to the router. We also recommend installing surge protection plugs.

Will I need insurance for the equipment?
Yes, it is compolsary to have all the Bioniq equipment on your premises covered. This can be done through your own insurance company or you can signup for BioInsure which is one of our add-on professional services. BioInsure will cover all the equipment we have installed not including routers that was supplied by the client. BioInsure will also not cover damage to other electronics due to any surges, while it was connected to the router. We also recommend installing surge protection plugs.

What Professional Services do you offer? 2018-03-27T20:52:48+02:00

What Professional Services do you offer?
We offer a couple of Value Added Services that can be added to your internet packages. These services where added to enhance your user experience and to ensure you have everything you require in an internet service provider. These value added services include:
– BioSupport which is mainly focused on businesses who requires around the clock support
– BioGame which is mainly focused on gamers who requires low latency gaming.
– BioInsure, this is our insurance package that will cover all the Bioniq equipment installed at your premises.
– BioPriority is data packet prioritization on the network from end-to-end.

What Professional Services do you offer?
We offer a couple of Value Added Services that can be added to your internet packages. These services where added to enhance your user experience and to ensure you have everything you require in an internet service provider. These value added services include:
– BioSupport which is mainly focused on businesses who requires around the clock support
– BioGame which is mainly focused on gamers who requires low latency gaming.
– BioInsure, this is our insurance package that will cover all the Bioniq equipment installed at your premises.
– BioPriority is data packet prioritization on the network from end-to-end.

I want Fibre! How long will I need to wait? 2018-03-27T21:07:09+02:00

I want Fibre! How long will I need to wait?
To get fibre to your premises it can take anything from 1-6months for comissioning and testing. However we can supply you with a wireless connection while you wait. This is if we have coverage in your area.

I want Fibre! How long will I need to wait?
To get fibre to your premises it can take anything from 1-6months for comissioning and testing. However we can supply you with a wireless connection while you wait. This is if we have coverage in your area.

Can we have more than one Fibre? 2018-03-27T20:50:17+02:00

Can we have more than one Fibre?
Yes, a feasibility check can be done for a resilient route as a alternative fail-over to guarantee 99% uptime.

Can we have more than one Fibre?
Yes, a feasibility check can be done for a resilient route as a alternative fail-over to guarantee 99% uptime.

What is Fibre? 2018-05-09T11:54:09+02:00

What is Fibre?
Fiber uses light to transmit data via small, flexible strands of glass or plastic. This allows data to be sent faster over greater distances, resulting in a super fast low latency internet connection.
Click >>HERE<< to watch a quick “what is fibre” explanation video.

What is Fibre?
Fiber uses light to transmit data via small, flexible strands of glass or plastic. This allows data to be sent faster over greater distances, resulting in a super fast low latency internet connection.
Click >>HERE<< to watch a quick “what is fibre” explanation video.

What Fibre solutions do you offer? 2018-03-27T20:48:59+02:00

What Fibre solutions do you offer?
Fibre optic networks have evolved very quickly and Bioniq deploys different fibre configurations based on different applications. It is designed as Fttx. Here ‘x’ stands for final terminating point on the user side. ‘x’ can be Home or Premise or Building, Curb or Node. Based on this there are different terminologies of fibre optic deployment configurations. They are FttH (Fibre to the Home), FttB (Fibre to the Building), FttN (Fibre to the Node) and FttC (Fibre to the Curb).
Backhaul Solutions:
– FttN (fibre-to-the-Node): Fiber to the Node is one of several options for providing cable telecommunications services to multiple destinations. Fiber to the node helps to provide broadband connection and other data services through a common network box, which is often called a node.
– FttC (fibre-to-the-Curb): “Fiber to the Curb” refers to the installation and use of optical fiber cable directly to the curbs near homes or any business environment as a replacement for “plain old telephone service” (POTS). Think of removing all the telephone lines you see in your neighborhood and replacing them with optical fiber lines.
– FttP (fiber-to-the-Premise): Fiber to the Premise is a type of fiber-optic cable installation where the fiber cable goes to a point on a shared property and the other cabling provides the connection to single homes, offices or other spaces.
End User Solution
– FttB (fiber-to-the-Business): Fiber to the Business is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a business, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.
– FttH (fiber-to-the-Home): Fiber to the Home is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.

What Fibre solutions do you offer?
Fibre optic networks have evolved very quickly and Bioniq deploys different fibre configurations based on different applications. It is designed as Fttx. Here ‘x’ stands for final terminating point on the user side. ‘x’ can be Home or Premise or Building, Curb or Node. Based on this there are different terminologies of fibre optic deployment configurations. They are FttH (Fibre to the Home), FttB (Fibre to the Building), FttN (Fibre to the Node) and FttC (Fibre to the Curb).
Backhaul Solutions:
– FttN (fibre-to-the-Node): Fiber to the Node is one of several options for providing cable telecommunications services to multiple destinations. Fiber to the node helps to provide broadband connection and other data services through a common network box, which is often called a node.
– FttC (fibre-to-the-Curb): “Fiber to the Curb” refers to the installation and use of optical fiber cable directly to the curbs near homes or any business environment as a replacement for “plain old telephone service” (POTS). Think of removing all the telephone lines you see in your neighborhood and replacing them with optical fiber lines.
– FttP (fiber-to-the-Premise): Fiber to the Premise is a type of fiber-optic cable installation where the fiber cable goes to a point on a shared property and the other cabling provides the connection to single homes, offices or other spaces.
End User Solution
– FttB (fiber-to-the-Business): Fiber to the Business is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a business, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.
– FttH (fiber-to-the-Home): Fiber to the Home is the delivery of a communications signal over optical fiber from the operator’s switching equipment all the way to a home, thereby replacing existing copper infrastructure such as telephone wires and coaxial cable.

What Fibre connection speeds are available? 2018-03-27T20:46:55+02:00

What Fibre connection speeds are available?
Depending on a customers requirements we can offer them one of two solutions which each has their own line speed capacity. A Reseller Solution will be able to produce speeds of 10mbps up to 10gbps. A End User Solution can produce anything from 10mbps up to 1gbps. 
Contact Us if you would like to find out which connection speed is best suitable for you.

What Fibre connection speeds are available?
Depending on a customers requirements we can offer them one of two solutions which each has their own line speed capacity. A Reseller Solution will be able to produce speeds of 10mbps up to 10gbps. A End User Solution can produce anything from 10mbps up to 1gbps. 
Contact Us if you would like to find out which connection speed is best suitable for you.

What is your contention ratio? 2018-03-27T20:46:08+02:00
Is your connections shaped or throttled? 2018-03-27T20:43:47+02:00

Is your connections shaped or throttled?
No, we do not believe in shaping or throttling. However if we detect any abnormal or abusive usage on your connection, we can at our own discretion apply bandwidth shaping and/or throttling. This is merely to prevent your abnormal usage from effecting the internet experiences of other customers on the network.
Please refer to our Acceptable and Fair Use Policy.

Is your connections shaped or throttled?
No, we do not believe in shaping or throttling. However if we detect any abnormal or abusive usage on your connection, we can at our own discretion apply bandwidth shaping and/or throttling. This is merely to prevent your abnormal usage from effecting the internet experiences of other customers on the network.
Please refer to our Acceptable and Fair Use Policy.

What will Fibre cost me? 2018-03-27T20:43:03+02:00

What will Fibre cost me?
There are 2 costs associated with fibre namely Non-Recurring Cost(NRC) and Monthly Recurring Costs(MRC).
– NRC includes installation, managed router, configiration, testing and UAT.
– MRC includes fibre rental, equipment rental, data costs and insurance.
Contact Us if you would like to get pricing on our Fibre packages.

What will Fibre cost me?
There are 2 costs associated with fibre namely Non-Recurring Cost(NRC) and Monthly Recurring Costs(MRC).
– NRC includes installation, managed router, configiration, testing and UAT.
– MRC includes fibre rental, equipment rental, data costs and insurance.
Contact Us if you would like to get pricing on our Fibre packages.

What is the Fibre contract terms? 2018-03-27T20:41:56+02:00

What is the Fibre contract terms?
We offer a 24 and 36 month contract period.

What is the Fibre contract terms?
We offer a 24 and 36 month contract period.

Is Fibre available in my area? 2018-03-27T21:06:21+02:00

Is Fibre available in my area?
To see if we have Fibre coverage in your area please click >>HERE<<

Is Fibre available in my area?
To see if we have Fibre coverage in your area please click >>HERE<<

Do I get a static IP? 2018-03-27T20:40:04+02:00

Do I get a static IP?
Yes, each internet port is allocated 1 public IP. Additional public IP’s can be provided on request.

Do I get a static IP?
Yes, each internet port is allocated 1 public IP. Additional public IP’s can be provided on request.

Does BioSupport offer a 24hr support line? 2018-03-27T21:03:27+02:00

Does BioSupport offer a 24hr support line?
If you are a client who have added BioSupport to your internet package, a customer spesific code will be issued to you that will give you access to 24/7 telephonic support. Call-outs to your premises will still be charged at the then going rate.

Does BioSupport offer a 24hr support line?
If you are a client who have added BioSupport to your internet package, a customer spesific code will be issued to you that will give you access to 24/7 telephonic support. Call-outs to your premises will still be charged at the then going rate.

What is the expected latency for BioGame? 2018-03-27T21:04:07+02:00

What is the expected latency for BioGame?
We provide low latency links for gamers and businesses who need extra performance. The expected latency can be between 5ms and 16ms depending on network hops.

What is the expected latency for BioGame?
We provide low latency links for gamers and businesses who need extra performance. The expected latency can be between 5ms and 16ms depending on network hops.

Can my data be prioritized with BioPriority? 2018-03-27T21:04:32+02:00

Can my data be prioritized with BioPriority?
For business critical network communication we can prioritize the packet transmission from your business through our entire network to our backhaul fibre. BioPriority can provide the service to your business critical systems.

Can my data be prioritized with BioPriority?
For business critical network communication we can prioritize the packet transmission from your business through our entire network to our backhaul fibre. BioPriority can provide the service to your business critical systems.

What if my Fibre goes down? 2018-03-27T20:36:24+02:00

What if my Fibre goes down?
As per our service agreement your fibre connection will be back online within 4 hours. As a value-added service a wireless fail-over can be implemented to ensure 99% uptime. This is if there is coverage in your area.

What if my Fibre goes down?
As per our service agreement your fibre connection will be back online within 4 hours. As a value-added service a wireless fail-over can be implemented to ensure 99% uptime. This is if there is coverage in your area.

Ping vs Latency 2018-03-27T21:02:22+02:00